ClubMYR Terms and Conditions – Complete Guide for Members

Welcome to clubmyr. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and clubmyr ("Platform", "We"). These Terms govern your use of all services, products, games, and content provided through the clubmyr website and mobile app.

ClubMYR is an online entertainment platform offering a wide range of casino products, including Live Casino, video slots, table games, and various other categories. The platform is built specifically for users in Malaysia and operates entirely within a secure digital environment.

By accessing the ClubMYR website, downloading our mobile app, registering a new account, or using any of the services we offer, you confirm that you have read, understood, and agreed to be bound by all Terms set out herein, along with our Privacy Policy and Responsible Gaming Rules.

To register and use ClubMYR services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old at the time of registration. ClubMYR does not permit any form of participation by underage individuals under any circumstances.
• You must be an individual registering in a personal capacity and not as a representative of any company, organisation, or other legal entity.
• You are not currently on any self-exclusion list or gambling limit programme established by the relevant authorities.
• You are only permitted to hold one (1) account only at ClubMYR. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts along with the freezing of balances.
• All information provided during registration must be accurate, truthful, and current. You are responsible for updating that information should any changes occur.
• You must complete the identity verification (KYC) process required by ClubMYR before submitting your first withdrawal request.

ClubMYR reserves the right to decline any registration application without providing a reason, particularly where there are indications that the applicant does not meet the eligibility requirements or where suspicious activity is associated with the application.

Once your account has been successfully registered, you become the account holder and are fully responsible for all activities that occur within it. The following rules regarding account management must be observed by every clubmyr member:

• Your account password is your personal responsibility. Do not share your login credentials with anyone, including family members or friends.
• Every transaction made through your account is considered valid and authorised by you, unless you have immediately reported a security concern to us.
• Accounts that have been inactive for more than 12 months consecutive may be subject to a monthly administrative fee of RM5 or marked as inactive at ClubMYR's discretion.
• Transferring or selling your account to another party is strictly prohibited and may result in immediate account termination.
• You are responsible for ensuring that the device you use to access ClubMYR remains secure and free from malware at all times.

If you suspect your account has been compromised or accessed without authorisation, please contact the clubmyr customer support team immediately via live chat, available 24 hours a day, so that security measures can be taken promptly.

ClubMYR supports a variety of convenient and secure local Malaysian payment methods. All financial transactions are processed using 256-bit SSL encryption technology to ensure the security of your funds at all times.

Supported payment methods: FPX (direct bank transfer), Touch 'n Go eWallet, GrabPay, and local Malaysia bank transfer.

• Minimum deposit limit: RM30 per transaction.
• All deposits are processed automatically and your balance will be credited to your account within minutes.
• Withdrawal requests are processed within 15 minutes for accounts that have completed full KYC verification.
• Minimum withdrawal limit: RM50 per transaction. The maximum daily withdrawal limit is subject to your VIP membership level.
• Withdrawals may only be made to a bank account or digital wallet registered in your own name. Transfers to third-party accounts are prohibited.
• ClubMYR reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits, as a fraud prevention measure.

Any attempt to manipulate the payment system, make fraudulent deposits, or use unauthorised payment methods will result in immediate account termination and reporting to the relevant authorities.

ClubMYR offers a wide range of bonuses and promotions designed to enhance the gaming experience of our members. Each bonus is subject to terms and wagering requirements that must be met before any withdrawal from bonus funds is permitted.

• A welcome bonus of up to RM1,888 is available to new members making their first deposit. Wagering requirements are detailed in each promotion's respective terms.
• Each promotion may only be claimed once per member unless otherwise stated in the relevant promotion terms.
• Bonuses cannot be transferred between accounts or converted directly to cash without first meeting the applicable wagering requirements.
• ClubMYR reserves the right to void any bonus obtained through illegitimate means, including the use of automated software or coordination across multiple accounts.
• All promotional offers have clearly stated expiry dates. Unused bonuses after the expiry date will be automatically forfeited.
• The 15% weekly cashback is calculated based on a member's net losses over a 7-day period and is credited every Monday at 12:00 noon.

ClubMYR is committed to providing a fair, transparent gaming environment free from any form of manipulation. All games on our platform utilise Random Number Generator (RNG) technology that has been certified by accredited independent auditing bodies.

To ensure a fair and enjoyable experience for all members, the following rules must be observed in all gaming sessions:

• All game results are final and may not be disputed unless there is clear evidence of a technical failure verifiable by our system.
• In the event of a technical disruption during an active game, any affected wagers will be automatically returned to your account balance.
• The use of automated software (bots), third-party tools, or any method that provides an unfair advantage is strictly prohibited.
• Player collusion in live table games or tournaments to manipulate outcomes is a serious violation and may result in legal action.
• ClubMYR employs an advanced monitoring system to detect suspicious gaming behaviour. Accounts suspected of fraudulent activity will be suspended immediately while an investigation is carried out.

To maintain the safety and comfort of all ClubMYR members, certain conduct is strictly prohibited on our platform. Violations of any of the following rules may result in serious disciplinary action:

• Owning or using more than one clubmyr account, including using another person's details to register an additional account.
• Using a VPN, proxy, or any technical method to conceal your actual location in order to bypass geographical restrictions or platform rules.
• Attempting to exploit technical vulnerabilities, software bugs, or inconsistencies in the gaming system to gain an unfair advantage.
• Using the clubmyr platform for money laundering or any financial activity that violates Malaysian law.
• Being rude, threatening, or using offensive language towards any staff or other members on the ClubMYR platform.
• Spreading false or misleading information about clubmyr to the public through any communication channel.

ClubMYR takes the protection of all members' personal data seriously. The collection, use, and storage of your personal data is governed entirely by our separate Privacy Policy, which forms part of this agreement.

• The personal data you provide during registration is used solely for identity verification, transaction processing, and improving the user experience.
• ClubMYR will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• All communication between your browser and clubmyr's servers is protected by 256-bit SSL encryption to prevent data interception.
• You have the right to request access to the personal data we hold about you, as well as the right to request corrections or deletion of that data.

For more information on how we handle your personal data, please refer to our Privacy Policy in full.

You may close your ClubMYR account at any time by contacting our customer support team. Before the closure is processed, all eligible balances will be returned to you after any applicable deductions have been taken into account.

• Account closure requests must be submitted directly by the account owner via live chat or official clubmyr support channels.
• ClubMYR reserves the right to terminate the account of any member found to be in violation of these Terms without prior notice in serious cases.
• Once an account has been terminated due to a violation, you are not permitted to re-register on clubmyr using the same or different details.
• For voluntary account closure for self-exclusion purposes, the responsible gaming process will be followed in full.

If you feel the need to take a break from playing for a period of time, we encourage you to use the self-limit feature available in your account settings before deciding to permanently close your account.

ClubMYR provides its platform and services on an "as is" basis and makes no express or implied warranties regarding the adequacy, accuracy, or continuous availability of our platform.

• ClubMYR is not liable for any losses arising from service interruptions, technical issues, or internet connectivity problems that are beyond our control.
• Members are solely responsible for the gaming decisions they make. ClubMYR is not liable for any financial losses incurred by members during gameplay.
• Any technical failure affecting game outcomes will be investigated and resolved in accordance with clubmyr's fair play policy.
• clubmyr's maximum total liability to any member under any circumstances shall not exceed the net deposit amount credited by that member in the 30 days prior to the claim.

ClubMYR reserves the right to update, modify, or replace any part of these Terms at any time without requiring prior consent from members. However, we are committed to providing all members with reasonable notice before any significant changes take effect.

• Notifications of amendments to the Terms will be delivered via in-platform notifications, mobile app alerts, or to the email address registered to your account.
• Continued use of the clubmyr platform after the effective date of any Terms amendment constitutes your acceptance of those changes.
• The date of the latest update will always be displayed at the top of this Terms document for your reference.
• If you disagree with any amendments made, you have the right to close your account before the changes take effect.

We encourage all members to review this Terms and Conditions page regularly to stay informed of the latest rules governing use of the clubmyr platform.

If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, the clubmyr customer support team is available to assist you at any time.

For issues related to responsible gaming or self-exclusion requests, please visit the Responsible Gaming us for dedicated assistance. Support is also available via our FAQ which covers answers to frequently asked questions.