Clubmyr Privacy Policy – Member Personal Data Protection

Welcome to the ClubMYR Privacy Policy page. This document is an agreement that details how we handle your personal information as a member of our online entertainment platform. This policy applies to all users who access the website clubmyr.pro, using the clubmyr mobile app, or interacting with any of our digital services.

Clubmyr is an online entertainment platform built specifically for Malaysian users. We understand that your trust in us starts with how we handle the personal information you share. We are therefore committed to protecting your privacy at every stage of your interaction with our platform, from initial registration through to every transaction you make.

This Privacy Policy is drawn up in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia. By registering an account or using clubmyr services, you consent to the collection and use of your personal data as described in this document.

Clubmyr follows a data minimisation principle — we only collect information that is genuinely necessary to provide a safe, fair and satisfying experience for every member. Generally, the data we collect falls into three main categories:

A. Information You Provide Directly

• Full name as stated on your official Malaysian identity document (MyKad).
• Identity card number (MyKad) for identity verification and KYC compliance purposes.
• An active email address and mobile number for account communications.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Bank account or digital wallet details (such as account number and bank name) for processing deposits and withdrawals.
• Copies of identification documents such as MyKad or passport as part of the KYC verification process.

B. Information Collected Automatically

• Your IP address, web browser type and device operating system.
• Session log data including login time, logout time and pages visited.
• Gaming activity records including bets placed, wins, and transaction history.
• Cookie data and similar tracking technologies to improve the user experience on the platform.

C. Information from Trusted Third Parties

• Identity verification data from accredited KYC service providers working with clubmyr.
• Transaction information from licensed payment processors such as FPX and digital wallet providers.

Every piece of data we collect has a clear and legitimate purpose. ClubMYR does not use members' personal data for purposes contrary to your interests or unrelated to the provision of our platform services. The following are the primary purposes for which your personal data is used:

• Account Management: Registering your new account, verifying your identity, managing login and ensuring the security of your account at all times.
• Transaction Processing: Processing deposits, withdrawals and all other financial transactions securely and on time.
• Regulatory Compliance: Meeting legal obligations including anti-money laundering (AML) requirements and KYC procedures as set by Malaysian authorities.
• Customer Support: Resolving enquiries, complaints and disputes submitted by members accurately and effectively.
• Platform Security: Detecting and preventing fraudulent activity, account misuse or any security threats against the platform and its members.
• Service Improvement: Analysing platform usage patterns to improve user experience, introduce new features and optimise overall platform performance.
• Service Communications: Sending important notifications regarding your account, policy updates, promotional information (with your consent) and security-related information.
• Responsible Gaming: Monitoring gaming patterns to identify early signs of problem gambling and providing appropriate intervention in line with ClubMYR's responsible gaming programme.

Clubmyr will not sell, rent or trade your personal data to third parties for commercial purposes. However, there are specific situations where we need to share your information with certain parties to keep our platform running smoothly and securely:

• Payment Service Provider: Transaction information is shared with licensed payment processors such as FPX, Touch 'n Go eWallet and GrabPay solely for the purpose of processing your deposits and withdrawals.
• KYC Verification Provider: Identity information is shared with accredited identity verification partners to comply with legally mandated KYC procedures.
• Technical Service Provider: Cloud infrastructure, hosting, and cybersecurity providers that help us operate the platform securely.
• Legal Authority: Where required by Malaysian law, we may disclose information to authorities such as the police, courts or regulatory bodies pursuant to a lawful order.
• Game Provider: Limited gaming data is shared with third-party game software providers that supply game content on the clubmyr platform, strictly for technical operational purposes.

We continuously invest in the latest security technologies and procedures to ensure your personal data is always protected against unauthorised access, loss or misuse. The following are the security layers we implement at ClubMYR:

• 256-bit SSL Encryption: All data transmitted between your device and ClubMYR servers is encrypted using the 256-bit SSL encryption standard — the same security standard used by leading banking institutions.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorised access even if your password is compromised.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the platform to detect any suspicious activity or intrusion attempts.
• Financial Data Segregation: Member funds are held in accounts fully segregated from the company's operational accounts, with strictly limited access.
• Regular Security Audits: The ClubMYR platform undergoes regular penetration testing and security audits by certified independent parties to identify and patch any vulnerabilities.
• Internal Access Controls: ClubMYR staff are only granted access to data relevant to their job responsibilities, and all access is logged for audit purposes.

Clubmyr uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you interact with our platform.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect core clubmyr platform functionality and prevent you from logging into your account.

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have certain rights regarding the personal data we hold about you. clubmyr fully respects and facilitates the exercise of these rights:

Clubmyr is an entertainment platform intended exclusively for individuals aged 18 years and above. We do not intentionally collect, store or process any personal data relating to minors.

If we discover that personal data of an individual under the age of 18 has been inadvertently collected, we will immediately take the following steps:

• Permanently deleting all relevant data from our systems as promptly as possible.
• Closing the relevant account and reversing any transactions that have occurred.
• Returning any available balance after the appropriate verification procedures have been completed.

If you believe a minor has registered or is using the ClubMYR platform, please contact us immediately through our customer support channels so that prompt action can be taken.

Clubmyr retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian laws and regulations. Once the retention period expires, data will be securely deleted or anonymised.

• Active account data is retained for as long as your account remains active on the clubmyr platform.
• After account closure, identity data is retained for a minimum of 5 years to comply with AML legal requirements and Malaysia's financial regulations.
• Financial transaction records are retained for 7 years in accordance with the Income Tax Act and applicable financial regulations.
• Technical log data and IP records are retained for 90 rolling days for security investigation purposes if required.
• Upon expiry of the retention period, all data is deleted using secure erasure methods that ensure the data cannot be recovered.

Clubmyr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our platform practices, new legal requirements, or improvements in how we handle member personal data.

Whenever this Privacy Policy is materially amended, we will take the following steps to ensure you are informed:

• Displaying a clear notice on the ClubMYR platform homepage at least 14 days before any amendment takes effect.
• Sending email notifications to all registered members summarising the changes that have been made.
• Updating the "Last Updated" date at the top of this page so you are always aware of the latest version of the policy in effect.

Your continued use of the ClubMYR platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the ClubMYR customer support team is available to assist you at any time.

For more information about your rights under Malaysia's data protection laws, you may also visit the official website Department of Personal Data Protection Malaysia or refer to Personal Data Protection Act 2010. Additional support is also available through the FAQ which covers frequently asked questions on privacy and account security.