clubmyr's Commitment to Responsible Gaming
Online gaming should be a fun entertainment activity — not a source of stress or financial difficulty. At ClubMYR, we understand that a small number of members may find it hard to maintain a balance between entertainment and daily responsibilities. That is why we have developed a comprehensive responsible gaming framework, designed specifically to protect our members in Malaysia.
We do not just provide a gaming platform — we also play an active role in ensuring every member stays safe, informed, and in full control of their gaming experience. Every tool we provide can be activated directly through your account without any technical hassle.
Clubmyr's responsible gaming policy is built on three core pillars: early prevention, easily accessible self-control tools and ongoing support. These three pillars work together to create a healthy and sustainable gaming environment for all our members.
6 Self-Control Tools We Provide
All these tools are accessible directly from your account settings — free of charge and instant.
Deposit Limit
Set your own daily, weekly or monthly deposit limits. Once a limit is set, our system will automatically block any deposit that exceeds your chosen amount — no manual intervention required.
Session Time Limit
Limit the duration of your gaming sessions in a single day. Once the time limit is reached, the system will display a reminder and give you the option to continue or end your session safely.
Temporary Cool-Off
Need a short break? Activate a cool-off period of 24 hours, 48 hours or 7 days. During this time, your account cannot be used for play, helping you regain a clear perspective.
Self-Exclusion
Choose to block your account for 6 months, 1 year, 5 years or permanently. While a self-exclusion is active, you cannot re-register or access your account under any circumstances.
Loss Limit
Set the maximum loss amount you are willing to absorb within a given period. Once the limit is reached, the system will block new play until the limit period resets.
Activity Reminders
Receive periodic notifications about your total play time and total amount wagered. These reminders are sent automatically and help you stay aware of your gaming habits over time.
Problem Gambling Warning Signs
Recognising the early warning signs is the most important first step. If you are experiencing any of the situations below, it may be time to seek help.
Test Your Gaming Habits
Answer the short questions below honestly to assess whether your gaming habits are within a safe zone or need attention.
1. Have you ever bet more than you planned to?
2. Has gambling ever affected your relationships or work?
3. Have you ever tried to hide your gambling activity from loved ones?
4. Have you ever gambled with money needed for basic necessities?
5. Do you feel unable to stop even when you want to?
How to Use clubmyr Self-Control Tools
All responsible gaming tools at ClubMYR are easily accessible directly from your account. You do not need to contact customer support to activate deposit limits or time limits — everything is available in your account settings instantly.
Log In to Your Account
Access your clubmyr account via the website or mobile app. Make sure you are using a secure personal device.
Go to Account Settings
Click the profile icon at the top right corner and select "Account Settings" or "Responsible Gaming".
Choose the Tool You Need
Select the tool that suits your needs — whether it is a deposit limit, session time limit, temporary cool-off or self-exclusion.
Set a Limit or Period
Enter a limit amount or select the desired period. The system will display a summary of your settings for confirmation.
Confirm Your Settings
Click "Confirm" to activate the limit. Deposit limits and time limits take effect immediately, while reduction limits require a 24-hour waiting period.
Review Regularly
We encourage you to review your limit settings regularly to ensure they still suit your current situation.
Support Organisations in Malaysia
If you or a loved one needs professional help, the following organisations provide counselling and support services.
Talian Kasih 15999
The Malaysian government's social welfare support hotline, operating 24 hours a day.
Befrienders KL
A voluntary organisation providing emotional support to individuals in distress. Available every day.
AADK Malaysia
The National Anti-Drug Agency also provides recovery programs for behavioural addictions, including gambling.
ClubMYR Support
Our dedicated support team is ready to help you activate self-control tools or get early guidance.
Responsible Gaming Guide
Online gaming can be an enjoyable and controlled entertainment activity when you practise healthy gaming habits. Here is a practical guide from the ClubMYR team to keep your gaming experience consistently positive:
- Set a budget before you play — Decide how much you are comfortable spending on entertainment each month and stick to that limit without exception.
- Treat it as entertainment, not income — Gambling is not a way to make money. Money wagered is the cost of entertainment, just like a movie ticket or a dinner out.
- Do not play when stressed or feeling down — An unstable emotional state can lead to irrational betting decisions and the potential for greater losses.
- Take regular breaks — Stand up, stretch, and take a break of at least 10 minutes for every hour of play to avoid rushed decisions.
- Do not chase losses — If you have reached your loss limit for the day, stop. Trying to recover lost money typically leads to even greater losses.
- Balance gaming with other activities — Make sure gambling is only a small part of your overall recreational and social activities.
- Do not play when drowsy — Fatigue impairs judgment and leads to poor decisions.
For Family Members & Friends
Sometimes, those closest to us are the first to notice changes in someone's gambling behaviour. If you are concerned about a loved one, here are steps you can take:
- Talk openly and without judgment about your concerns with your loved ones.
- Avoid lending money that may be used for gambling.
- Encourage them to seek professional help from a qualified counsellor or support organisation.
- Contact the clubmyr support team if you suspect a family member's clubmyr account is being misused.
- Take care of your own mental health — supporting someone with a gambling problem can also be a heavy emotional burden.
Clubmyr Responsible Gaming Pledge
We are committed to always prioritising the wellbeing of our members. clubmyr will never encourage gaming beyond one's means or against the best interests of our members. Your safety is our number one priority.
Responsible Gaming FAQ
Answers to the most frequently asked questions about the clubmyr responsible gaming programme.